CUSTOMER SERVICE - YES, WE CAN!
Today’s hotel franchise companies have eliminated their Quality Assurance divisions and now ask their customers through surveys to grade their hotel on Service and Quality. If the hotel does not meet the standards, the Owner may risk termination of the franchise. Our corporate office monitors all franchise scores weekly to ensure compliance.
Janus Hotels and Resorts have created a guest satisfaction program called “Yes We Can!” This program empowers our employees to deliver exceptional service to our guests. All Janus employees at our smallest limited feature hotel to our largest full service resort, realizes that the success of our company depends on satisfied guests who will return time and time again.
Every manager and employee wear a badge that tells our customer “yes we can help” you! Every hotel guest gets a telephone call from Guest Services after check-in to insure everything in their room is satisfactory.
Yes, we can and we will do our personal best to guarantee that every guest will be treated with the utmost professionalism. We understand that our guest has many choices in hotels and we sincerely thank them for choosing ours.